ABOUT OUR PRODUCTS We offer mens wear in a period silhouette from Georgian (1750’s) to Edwardian (1909) to modern formal wear based on modern cut goods. We purchase some of our vest fabrics in small lots to insure new choices and options and we purchase some in large quantities for longevity. Our 148-page reconstruction catalog is available to you here on line to download, or on CD for $9.95, or request in hard copy our abridged version Pocket Guide. Also available in hard copy is our Designer’s Collection Pocket Guide of start to finish coats and pants. Our on line database catalog includes all of our product lines for your convenience. Formal Wear We have a large variety of formal wear starting with styles as early as 1960 and as late as last year, all are original goods from those eras and in great condition as well as new and used current classic styles. We are prepared for large choruses and for individual characters. Reconstructed Our reconstructed garments begin as a finished garment from the formal wear rental industry. The garment is re-cut and re-built with a historical look. This is an economical way to have a fully lined and tailored garment at a very reasonable price. Consequently we are limited to color and size options of available stock on hand. Our reconstructed stocks available for rental are extensive and larger sizes are a specialty. In most cases we are prepared to fulfill your order in a short time and meet your immediate deadlines. Designer’s Collection Pocket Guide In 2004 we introduced our Designer’s Collection Pocket Guide, which makes more colors and options available to you. These new items are built from start to finish from a general master pattern. This gives the designer options for a custom look, your fabric or ours, and for unique apparel for the unique character. We reserve the option of which items from this collection will be available for rental. Sorry, custom items are not returnable. SAMPLES Sample swatches are available for your review and need not be returned. Samples of any of our theatrical garments are available as a one-day rental only. The samples may be obtained with a school purchase order (OAC. terms Net 30 Days) or charge card. Call your Sales Associate for details toll free at 1-800-828-2802. Return of sample garments are to be returned no later than 11 days from shipping date or a published weekly rental charge will apply. Please remember that these garments are for visual and try on purposes only and must be returned the next day. Garments must be returned in the same condition as we sent them, the client will pay for any damaged garment, including obvious wear, while in their possession. As much of what we offer is made to order we do not always have an available garment in the exact style requested. All samples are shipped ground unless otherwise requested and all shipping charges are the responsibility of the client. We are unable to sample custom garments. PLACING YOUR ORDER For best service call your Sales Associate with details and production information. Having full knowledge of what production you are doing and what you want the costume to do allows us to offer all of our best options. It is important to remember that what you see here is a representation of what we are able to do for you. Over time fabrics can change and available stock can change, it is of help to have color pallet options and parameters to work within when you are placing your order. We will request production, character, measurement / size, and your preference information. For purchase we ask for at least two weeks plus shipping time to complete your order. We do take into consideration your production dates and time frames, but we do have to keep the queue first come first served. So please order early. For rentals we ask for at least two days or more plus shipping time. Any rental request that requires immediate shipping (same day) will not be hemmed to size or dressed in our usual manner. Remember, the more time you give us allows us to serve you better. Measurements are used to determine which sizes to send, so please measure carefully. (You will find size charts here on line to order by size if you prefer). We are happy to size your order for you. If you have any questions please call us toll free at 1-800-828-2802. Dress rehearsal, opening night, and closing night dates are required. You may contact us: Phone:  Call toll free 1-800-828-2802 from 8 a.m. to 4 p.m. Mountain standard time (Arizona does not participate in daylight savings time) FAX:  Toll free 1-888-456-2233 (24 hours each day, everyday) Mail:  Send to Tuxedo Wholesaler, P.O. Box 1087 Peoria, AZ. 85380 E-mail:  you may e-mail us with any questions, turn around on e-mail is 24 hours. RENTALS Check your order carefully upon arrival. We prepare your rental with hanger tags to identify each character’s outfit for ease of distribution to your actors, hemmed and dressed. For rentals we ask for at least two days or more plus shipping time. Any rental request that requires immediate shipping (same day) will not be hemmed to size or dressed in our usual manner. Remember, the more time you give us allows us to serve you better. So please order early. Rentals are priced as outfits as pictured. Belts, braids and braided epaulettes, are available upon request only. Hats and outerwear are rented separately. Props, guns, badges, canes, and such are not for sale or rental. The rental term is specified on the paperwork sent with the order. If a return for credit is required the item/s must be postmarked no later than the opening night performance date or first week rental charges will apply. Normal wear and tear is expected on rented garments. Should garments be damaged or permanently altered, they will be returned to you along with a billing at the value price. This includes, but is not limited to, iron damage, any type of glue (including iron in hem tape or stitch witchery), tears, holes, burns, seam adjustments or cutting off garment for convenient hemming. We do not require rental garments to be returned clean, but be aware of heavy makeup stains in garments such as shirts. Rentals are based on a sliding scale Week 1: published price Week 2: three quarters published price Week 3: one half published price Week 4 and more: one quarter published price per week QUESTIONS Call us with your questions toll free 1-800-828-2802 from 8 a.m. to 4 p.m. Mountain standard time (Arizona does not participate in daylight savings time). Our Sales Associates will be happy to answer any questions you have. You may e-mail us your questions or FAX your questions toll free 1-888-456-2233, 24 hours a day, seven days a week. We answer our email and FAX mail during our regular work hours of 8:00AM to 4:00PM, Monday through Friday, Mountain standard time (Arizona does not participate in daylight savings time) SHIPPING AND DELIVERY For purchase we ask for at least two weeks plus shipping time to complete your order. We do take into consideration your production dates and time frames, but we do have to keep the queue first come first served. So please order early. For rentals we ask for at least two days plus shipping time, however, the more time you give us the better. If we don’t have it in stock or it is already out on rental we need time to build what you need. Purchase We ship every order as soon as it is ready. If a split shipment is approved by the client we will ship everything we have ready and backorder all other items. Written split shipment approval is required. Items that require production time usually ship within the time frame estimated. Outbound Shipping options We ship all orders by United Parcel Service (UPS) ground service unless otherwise requested. Shipments to Alaska, Hawaii, Guam, Puerto Rico and Canada must be shipped Air. Holidays and weekends are not included in the delivery time. All shipping charges will be added and charged to the order and the client is responsible for all shipping costs. UPS Ground shipping, 3 Day Select, 2 Day Air, Overnight Air, U.S. Postal Service for an additional $10.00 plus postage. C.O.D. sorry C.O.D. not available for rentals Rentals The above outbound shipping options apply, and with every shipment a pre-paid UPS ARS label will be supplied with your enclosed paperwork which is non-refundable. These labels are to be used for the return of your rental. Keep the boxes that your rental arrived in, after strike, pack everything back in the boxes the way they came to you and take to UPS. Please remember to pack hats separately. Any damage to hats resulting from faulty packaging will be returned to you along with a billing at the value price. If you choose to, call UPS for a pick up, there will be a pick up fee charged to you by UPS. Regardless of any situation, the client is responsible for the timely return of rental orders. We do not require rental garments to be returned clean, but be aware of heavy makeup stains in garments such as shirts. All rental shipping fees, both outbound and inbound are charged by weight at time of outbound shipping. We request at least two weeks plus shipping time for delivery. Remember, ground shipping can take from 5 to 8 working days. We do not sell or supply your personal information to anyone. PAYMENTS You may choose from these convenient payment plans PREPAY: Prepay your order. If paying in advance by check please send to P.O. Box 1087, Peoria, AZ 85380. Remember we do not start working on your order until payment is received. PURCHASE ORDER: Send (FAX or mail) a school purchase order with your order. OAC will receive terms of Net 30 Days. We must receive a copy of the purchase order prior to shipment. CHARGE CARD: We accept Visa, MasterCard, American Express, and Discover. C.O.D.: Sorry, C.O.D not available for rental Shipping costs are the sole responsibility of the client. Shipping Charges Prices are established and published by UPS. All shipping charges are the responsibility of the client. Tracking information is available on request the next working day. EXCHANGES AND RETURNS Check your order carefully upon arrival. Should you need to exchange or return an item, remember the package must be postmarked no later than the opening performance date or first week rental charges will apply. Items must be unused, labels intact and unaltered. Special ordered garments are non-returnable, non-refundable and non-exchangeable. Tuxedo Wholesaler must be notified of any question regarding workmanship within 24 hours of receipt of goods. Sorry, but no returns can be accepted on special order or custom merchandise. Include the RA (Return Authorization) form with your shipment along with your full account name, address and contact name. Write the RA number on the outside of the box in 2” letters. Ship by any method that allows you to trace the package i.e. UPS or Fed EX. We urge you to ship back to us any returns or exchanges postmarked no later than the opening night performance date or first week rental charges will apply. Contact your Sales Associate if you have questions. Contact your Sales Associate for all exchange orders toll free at 1-800-828-2802. SPECIAL ORDERS or CUSTOMIZED ORDERS All items that are designated Designer’s Collection are considered “special orders” and made to your specific requirements. From our Reconstructed catalog a special order is any request that varies from what is published. If you have special requests, please speak to your Sales Associate for information at 1-800-828-2802. Such requests may be a specific color not shown, a discontinued item, a different trim choice, additional trim, a different bib choice, special length preferences, etc., special measurements may be required so measure carefully and give us all the measurements we need. Remember that we are making something special for someone we do not see. There are no exchanges, returns or refunds on “special ordered“ or “customized” garments. Customized merchandise includes anything beyond the boundaries of the on-line or printed materials. This includes, but is not limited to, custom variations of stock items, colors, fabrics, or sizes. Tuxedo Wholesaler must be notified of any questions regarding workmanship within 24 hours of receipt of goods. If the need arises to cancel all or part of a special order or customized order a written cancellation request must be received prior to your scheduled cut date to be accepted. If a cancellation request is received after the scheduled cut date the request would be refused and the client would be responsible for the purchase of all garments cut. Sorry, but no returns can be accepted on custom merchandise. Special orders or customized orders may require a little more time for completion. OVER/UNDERSIZE CHARGES Please note: there is a 15% over size / under size chart as follows Coats and Vests               52 and larger Coats and vests          36 and smaller Vests and shirts          3XL and larger Vests and shirts          XS and smaller Trousers          46 and larger HEMLINES Trousers for purchase are delivered to you without hems. We will be happy to hem them for you for an additional $7.50 on request.